Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)
by Scott Cook, Frederick F. Reichheld
ISBN 13: 9780875847450
Format: Hardcover (278 pages) Publisher: Harvard Business School Press Published: 01 Oct 1996
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Loyalty Rules!: How Leaders Build Lasting Relationships
by N/A
ISBN 13: 9781578512058
Format: Hardcover (304 pages) Publisher: Harvard Business School Press Published: 01 Aug 2001 Other Format: Paperback